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How royal505 Handles Your Personal Information

This Privacy Policy explains exactly what data royal505 collects when you open an account, make a deposit through DANA, OVO, or GoPay, and use our mobile platform — and what we do with it.

Account data protectionDANA, OVO, GoPay payment dataCookie and device dataYour rights to access and deleteContact us anytime
royal505 How royal505 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team can process that request. You can reach us through live chat, email, or our dedicated help channel — responses are handled in the order they arrive, and we aim to acknowledge data-related requests within a reasonable period as required by applicable rules.

Live Chat Open the chat icon on any page of the platform. Our team handles privacy queries, data access requests, and account-linked questions from there.
Email Support Send your data request or privacy concern to our support email. Include your registered account identifier so we can locate your record promptly.
Help Centre Our help section covers account data, e-wallet records, and cookie settings. Use it to find answers before raising a formal request with our team.
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

royal505 applies several layers of protection to keep your account and payment data safe. Below are the four areas we take most seriously — from how cookies work on your device to how you can request changes to what we hold about you.

Cookies and Device Tracking

We use session cookies to keep you logged in and preference cookies to remember your mobile settings. You can adjust cookie permissions through your browser or the in-app settings menu at any time.

Payment Data Security

Deposits and withdrawals via DANA, OVO, and GoPay are processed over encrypted connections. We store only the transaction reference, not your full wallet credentials or PIN.

Account Access and Retention

Your login history and session data are retained for fraud-prevention and verification purposes. When an account is closed, we follow applicable retention rules before deleting personal records.

Your Right to Request Changes

You can ask us to access, correct, or remove the personal data tied to your account. Requests go to our support team via live chat or email; we process them in line with applicable local law.

Common Questions About Our Privacy Policy

These are the questions we get most often about data, account privacy, and your rights as a royal505 account holder. Each answer reflects how we actually handle the situation — no vague gestures, just the real process.

We collect your name, email, phone number, and the payment method you register — such as DANA, OVO, or GoPay. We also log device and session data each time you log in from your phone or browser.

Your DANA, OVO, or GoPay transaction data is shared only with the relevant payment processor to complete the transfer. We do not sell your data or pass it to advertisers under any circumstance.

We keep account and transaction data for as long as your account is active and for any additional period required by applicable law. Once data is no longer needed, we delete or anonymise it.

Yes. Contact our support team via live chat or email with your registered account identifier. We will locate your record and provide the requested data in line with applicable rules and timelines.

Send a deletion request through live chat or email. We will verify your identity, then remove or anonymise the data we are not legally required to keep — and confirm once the process is complete.

We use session and preference cookies to maintain your login and mobile settings. You can manage or disable cookies through your browser settings or the in-app privacy controls without affecting your core account access.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.